Frequently Asked Questions

FAQsDo I have to purchase tickets in advance? Can I pay cash?

Yes, advance ticket purchase is recommended. Tours typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance. Cash is accepted.

What is the cut off for purchase of tickets?

In order to accommodate some of our guest’s tight timeline, we offer same day walk-in sign ups up to half an hour before the tour starts.

My food tour ticket includes what?

The tour includes all food and drink tastings from about 2-4 stops and a trained food tour concierge leading the tour route. The tour ticket DOES NOT INCLUDE gratuity for your trained guide. Tips are not mandatory but greatly appreciated if you feel your guide did a great job.

Do you allow refunds if I can’t make the tour?

Once purchased, tickets cannot be refunded or rescheduled because your space is being guaranteed on the tour. Our tours often sell out. No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals. It is your responsibility to show up at the right location, on time. The tours depart promptly at scheduled tour time.

Do I still come if it is pouring down rain outside?

Due to our dynamic climate, weather can suddenly impact our ability to hold a tour. We will continue a tour in light snow or drizzle; however, if conditions are too poor to hold a tour, the owner will notify participants of cancellation and opportunity to reschedule.

Do you offer price breaks for children, seniors or special groups?

Yes we do. When purchasing your tickets, you will see that we offer a few different reduced priced tickets. We support and are very grateful for all the men and women who serve our country. As a token of our appreciation we offer all active duty and reservist military members a discount on their food tour ticket. We offer children and senior discounts as well.

When is a child required to have a purchased ticket on your tour?

If your child is 6 years of age or older, you will need to purchase a discounted ticket for him or her, regardless of whether or not he or she will be participating in the tastings. Children younger than 6 who are able to walk may not fare well on a 3 1/2 hour, 2 mile walking tour. We love babies and if your child will remain in your arms or stroller/front pack during the tour, we do not require a ticket.

How much walking is involved? Is it a fast-paced tour?

Our walking tour is about a 2- 2.25 mile walk. We do offer sitting at the majority of our food stops on each tour route. If you just had knee replacement surgery or suffered a foot injury you might hold off coming on our walking food tours and look to join us on one of our culinary bus tours where walking is minimized.

Is the tour route wheelchair and stroller friendly?

Yes, this follows a wheelchair/stroller accessible flat path for most areas. We can accommodate those requiring a wheelchair or bringing a stroller.

How do I know what restaurants will be on the tour?

At the beginning of each tour we give each food tour participant the listing of what restaurants will be on that day’s tour route. We pride ourselves in choosing food stops that focus on fresh local ingredients; many known locally as a farm to table establishment. You will never find a food chain type of restaurant on our tour routes…we promise!

Do we tip each restaurant that we stop at? How about our tour guide?

Gratuities at our restaurant stops are included with your ticket price. Our tour guides greatly appreciate gratuities given for excellent service. The standard tip amount in the service industry is 15% to 18%; however this is optional. Typical tip amount is $8 to $10 per person.

What types of food can I expect on the tour?

On all of tours you will taste fresh, local-ingredient signature dishes made especially for our tour groups. We try to map out different types of tastings; one savory, one spicy, one sweet so that your palate will be experiencing a whole gastronomic experience, you can think of the tour as a progressive dining experience. Our beverage selection could be a fresh fruit infused drink, a wine from a local vineyard or just refreshing ice water. For specific details on what is sampled, visit our tour-specific pages. Please note: Food tastings are subject to change without notice.

Is alcohol served on the tour?

Some of the food tours we offer have alcohol tasting; whether it be a cocktail or a wine sample. Most of our culinary partners have a reputation for its selection of wines, and we wouldn’t want you to miss out. If you are a non-alcoholic drinker or under aged, we will make accommodations to offer you a substitute if we know in advance of your wishes. Ice water is provided at our sit down stops on every tour we offer.

Is it common to eat a meal prior to arriving?

One of our mottos is, “Come Hungry!” This tour includes about 3-4 tastings of generous samples along the way. We don’t want you to walk away feeling stuffed, merely pleasurably satisfied. A light breakfast should hold you over until the food tour launches and our eating fun begins!

Are the samples similar to the size of a grocery store sample (small)?

We take pride in our sample sizes on our tours. We feel it sets us apart from other food tour offerings. You won’t find 1 oz. soufflé cups or a sample so small you are not sure what you just put in your mouth! Our chefs are passionate about what they make for our tour groups and if anything, we have to keep telling them to cut back on the amount they share with our participants! You will typically find 3 to 4 oz. portion size samples.

Will there be bathroom break opportunities?

Yes, bathrooms are available throughout our tour routes and our guides allow time for breaks as needed.

What if I have dietary restrictions?

For all tours, please be sure and let us know if you (or anyone in your group) has a dietary restriction (e.g. vegetarian, nut allergy, lactose intolerant, etc.) or is pregnant (e.g. can’t drink alcohol, not comfortable with cheese or seafood, etc.) when you purchase your tickets. We provide a pre-arrival questionnaire after your ticket purchase to let us know what dietary restrictions you have. We will do our best to accommodate your needs. We can substitute age-appropriate non-alcoholic beverages, and accommodate vegetarians. We do not offer special tastings for Vegans, gluten free or lactose free dietary restrictions.

Are there vegetarian options on the tour?

Yes, there are vegetarian options served on each of our different tours. As long as we know well in advance we can notify the chef to prepare a vegetarian tasting. Please specify if you will eat seafood. If we do not find out about the special needs until the day of the tour, it is difficult for us to adjust in time to accommodate your dietary needs.

Do you ever change the food sample selection on your tours?

In order for our restaurants and shops to serve fresh ingredient menus, the dishes change seasonally and sometimes week to week. We leave the selection up to our partnering chefs. Repeat customers can come on our tours again and again and not have the same item twice!

Do the tours have anything to offer a native Wisconsin?

Definitely! Many of our attendees live right here in Wisconsin. Locals often join us to learn about the great food finds in our beautiful historical neighborhoods and towns that have been under their noses the entire time! The Wisconsin region is brimming with lively tales and history that is sure to enlighten just about anyone. This tour is a fantastic way to rediscover your own city and state!

Can we bring our pet Fido with us?

Sorry, Fido will have to stay home on this walking food tour. We do visit some wonderful dog friendly restaurants for your future return. Our policy is no pets of any kind on any type of tour we offer.

Would I be bored if I took another one of your food tours?

Each of the tours we offer are special and different in many aspects; not just the food, but the historical perspectives, architecture, and culture all vary widely from tour to tour. We cater to repeat customers who want multiple tour choices, each with its own distinct theme and personality.

How do I dress for a food tour?

The words are casual and comfortable. Please wear shoes that will be comfortable to walk in, so you can enjoy your food! Jeans and sneakers are just fine. You will be outside for most of the tour, so you may want to bring a jacket or sweater. Be prepared for incremental winter weather in Wisconsin – wind and damp weather may be in the forecast so be ready!

Can I take photos to capture my food tour experience? How about video?

Yes! We encourage participants to take photos during the tour and our guides love to be included in a group photo (our local chefs as well!). Posting your photos instantaneously is highly encouraged onto Twitter, Facebook, and Instagram! Video recording of more than a few short segments of the tour is not permitted. If you plan to record part of a tour on video, kindly notify the tour guide in advance. Voice recording of tour guide on entire route is strictly prohibited.

Are private tours an option? How do I book a private group tour?

Yes, please contact us for private tour availability. Private group tours scheduled throughout the week upon request. Tickets run between $39 to $89.00 based on the tour activities.

Are gift certificates available?

Yes. You will see this option on the purchase page.

Rain or Shine?

The activity usually runs in light rain and other moderate weather conditions, but the seller may cancel the activity up to an hour before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event.

Do you allow refunds if I can’t make the tour?

Once purchased, tickets cannot be refunded or rescheduled because your space is being guaranteed on the tour. Our tours often sell out. No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals. It is your responsibility to show up at the right location, on time. The tours depart promptly.